Privacy Policy

Hiro Logistics Solutions (www.hls.com.ro) is committed to protecting your privacy.

This Privacy Policy explains the collection, use, disclosure, storage, and protection of your personal information. This privacy agreement applies to the provision of HLS services through the marketing site or e-mail campaigns, regardless of how they access or use them, including through mobile devices. We may change this policy at any time by publishing the modified version in this section, including the date the changes were made. We will also notify you of any significant change to this privacy agreement by email.

1. The personal information we collect

What is personal information? Personal information is information about an identified or identifiable individual. An identifiable individual is one that can be identified, directly or indirectly, by reference to an identifier, such as a name, an identification number, location data, or one or more physical, physiological, genetic, mental identity factors , economic, cultural or social situation of that individual. We do not consider personal information to include information that has been anonymized or pseudonymized so that it can no longer be used to identify a particular individual. We collect personal information from you when you use our Services. Some of this personal information is required to provide our services in optimal conditions, such as a way to identify you or information about buying or selling necessary to complete a transaction. We can also collect personal information from other sources, as detailed below. The personal information you provide us when you use our services: Identification information such as name, address, phone numbers, e-mail addresses. • Postal information and other information used for billing data, as well as, if postal or courier services are provided through one of the transporter partners, parcel tracking numbers and tracking updates. • Financial information, such as bank account numbers for turnaround transactions. • You can also provide us with other information by updating or adding information to your account by participating in discussions with other users, resolving disputes, or communicating with us about our services (email , telephone, chat).

2.How we use your personal information

We use your personal information to provide and improve our services to contact you for updating the industry’s information (pricing updates, trade data, etc.). With your consent, we may use personal information to: Provide commercial offers via e-mail, phone or SMS. You have the right to withdraw your consent at any time. Commercial communications If you do not want to receive commercial communications from us, you can unsubscribe from the link in an e-mail you received or contact us at office@hls.com.ro. Please note that we do not sell, rent or disclose your personal data to third parties in any way without your consent.

3.Ways in which you can access, control and correct your personal information

We respect your right to access, modify, request removal, or request that you restrict the use of your personal information as required by law. We also take steps to ensure that the personal information we collect is accurate and up-to-date. You have the right to know what personal information we keep about you. Upon request we can provide you with a copy of your personal information in a structured format. If your personal information is incorrect or incomplete, you have the right to update it or ask us to update it. You have the right to oppose the processing of your personal information You may also ask us to delete or restrict the way we use your personal information, but this right is determined by law and may affect your access to our services Access, correct and delete your personal information Please update your personal information if it has changed or are inaccurate. If you request the suspension of processing of some or all of your personal information or the withdrawal (if applicable) of your consent to the use or disclosure of your personal information for the purposes set out in this Privacy Policy, we may not be able to provide you with the services HLS and the assistance service offered to our clients. Upon your request, we will remove your personal information as soon as possible, depending on your account activity and in accordance with national laws

4.What can we share your personal information

We may disclose your personal information to third parties. This disclosure may be necessary in order to provide you with access to our services, comply with national legal obligations, optimize our marketing and advertising activities, or prevent, detect, mitigate and investigate fraudulent or unlawful activities our. We are trying to minimize the amount of personal information we disclose to what is directly relevant and necessary to meet the specified purpose. We do not sell, rent or otherwise disclose your personal information to third parties for marketing and advertising purposes without your consent. HLS Service Providers and Partners Providers, as follows: – Transport service providers with whom we share contact information for the preparation of transport documents and to facilitate the delivery of commercial documentation. – Providers of e-mail messaging services. For good efficiency some of the email messages are sent through specialized services (MailChimp), messages are transmitted only at the operator’s request (HLS) based on the instructions, the reports are stored in the operator’s personal account. Change of ownership If we are merging or acquiring with / from another company, we may divulge information in accordance with our privacy standards. If such an event occurs, we will ask that the new entity follow this privacy agreement with respect to your personal information. If we intend to use your personal information for other purposes not covered by this privacy agreement, you will receive a prior notice of processing your personal information for new purposes.

5.How long do we keep your personal information

We keep personal information as long as it is necessary to safely provide the Services you have requested. According to the legal provisions in force, we are obliged to keep your relevant information for a minimum period of time for a possible investigation or dispute for law enforcement Once it is no longer necessary to keep your personal information, we will dispose of the deletion in a safe manner, in accordance with our data storage and deletion policies. We will respect your legal right to request the deletion of personal information in our system.

6.How to protect your personal information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and modification. Some of the protection measures we use are firewalls and data encryption, regular security patches, physical access to the data center, and controlled access to information.